FAQ INFRA@HIR

FAQ INFRA HIR

1. Who can I e-mail or contact for any enquiries about INFRA@HIR?

For enquiries, you can e-mail us to infra_hir@um.edu.my or contact us at +603-7967 7080/ 7763

2. How do I register for sample analysis?

Before making any registration, kindly consult with our technical staff.

3. How can I pay for sample analysis and can I pay with cash or cheque?

We only accept payment via:

              a. Grant - UM.0000517/KWJ.AK Tabung Perkhidmatan INFRA@HIR OR

              b. epay.um.edu.my - Epay Instructions: Register/Log In-> Bayaran mengikut kategori -> Perkhidmatan -> IPPP ->             

                  Perkhidmatan Analisis HIR -> Keterangan (state name of equipment & booking hours)

4. Is it possible to request a refund?

UNFORTUNATELY, NO REFUND WILL BE PROVIDED FOR ANY PAYMENT THAT HAS BEEN SUBMITTED.

5. If I am registered with another INFRA, can I use the facilities at INFRA@HIR?

No, facilities at other INFRA locations cannot be used at INFRA@HIR or vice-versa.

6. Can I extend the validity period of my package?

Yes, but this would require making a new payment to reactivate your previous account. The package is available for up to one year.

7. How do I make a booking for sample analysis?

You can make a booking through the umpoint-v3 website

8. How can I stay updated about special activities / seminars / workshops / collaboration projects at INFRA@HIR?